FREQUENTLY ASKED QUESTIONS
NEED SOME HELP WITH YOUR ORDER OR GOT A BURNING QUESTION YOU
NEED ANSWERED? CLICK BELOW TO FIND THE ANSWER.
Do you offer financing?
Our goal is to provide quality products at an affordable price. However, we understand furnishing a home gym is an investment. For this reason we are proud to offer financing through Affirm for purchases over $999. Please follow this link for more details. Financing By Affirm
How do I know XMARK has received my order?
Once you have placed an order you will receive an email confirmation. Consider adding email@example.com to your contacts, otherwise your confirmation email may end up in your Junk/Spam folder.
Can I make changes to my order?
To ensure you receive your new order as quickly as possible, we'll start processing your order once it's submitted. There may exist a very small window of time before fulfillment to make a change to your order. Please reach out to our support team at 1-800-719-4605 or firstname.lastname@example.org as soon as possible.
When will my order ship?
Orders are generally shipped within two business days unless there are extenuating circumstances beyond our control (e.g. weather). To learn more about our shipping, follow this link.
How can I track my order?
You will receive an email with tracking information when your order is being fulfilled; however, tracking will not be updated until your order has been picked up by the carrier which may be 24-48 hours after you receive tracking information. Consider adding email@example.com to your contacts, otherwise your tracking email may end up in your Junk/Spam folder.
Why is my order showing shipped but the carrier shows it has not been received?
Your package is waiting to be scanned by carrier.
I received only part of my order...where's the rest of my order?
Some products ship in multiple boxes. While all multi-box orders leave our warehouse at the same time, occasionally we find the carrier may not deliver all at the same time. The rest of your product shouldn't be far behind but you can always track the rest of your shipment on the carrier's website.
HOW CAN I ORDER WITH MISMATCHED ADDRESSES?
Place your order by selecting the PayPal option. There you can use your credit card with different billing and shipping addresses. No PayPal account is needed.
Do you ship internationally?
Unfortunately, we only ship to the contiguous United States.
YOU'VE RECEIVED YOUR ORDER BUT YOU STILL HAVE QUESTIONS
How do I register my product?
We've made registry simple. Follow this link fast and easy product registration.
Product I purchased was recently reduced...can I get the sale price?
If we reduce the product you purchased within 72 hours, please email firstname.lastname@example.org when you receive your delivery and we'll refund the difference back to you.
How can I order a replacement part?
Please email email@example.com with the SKU and the part number you're requesting or call our support team at 1-800-719-4605. The SKU and part numbers can be found in your owner's manual.
How do I return my purchase?
Our hope is you'll be so pleased with the quality of our products that you'll have no reason to request a return. However, we understand there are often extenuating circumstances. For this reason, please see our return policy. Return Policy
LET'S STAY IN TOUCH
How do I share photos or videos of my XMARK product in use?
We'd love to feature you using your XMARK products in our social media or on our website. Until we have a page setup to submit those, please email your photos to firstname.lastname@example.org.
How do I find out the latest new products available, exclusive deals, and coupon codes?
Be sure sign up to receive emails at the bottom of our home page.