XMARK is happy to offer free shipping to our customers located within the contiguous 48 states.

Our goal is to deliver high-quality products, and we recognize that outfitting a gym is a significant investment. To make this easier, we're excited to offer flexible payment options. With Shop Pay, you can now spread your payments over time and select a plan that best fits your budget.

Once you have placed an order you will receive an email confirmation. Consider adding orders@xmarkfitness.com to your contacts, otherwise your confirmation email may end up in your Junk/Spam folder.

To ensure you receive your new order as quickly as possible, we'll start processing your order once it's submitted. There may exist a very small window of time before fulfillment to make a change to your order. Please reach out to our support team at 1-800-719-4605 or orders@xmarkfitness.com as soon as possible.

Orders are generally shipped within two business days unless there are extenuating circumstances beyond our control (e.g. weather). To learn more about our shipping, follow this link.

You will receive an email with tracking information when your order is being fulfilled; however, tracking will not be updated until your order has been picked up by the carrier which may be 24-48 hours after you receive tracking information. Consider adding orders@xmarkfitness.com to your contacts, otherwise your tracking email may end up in your Junk/Spam folder.

Your package is waiting to be scanned by carrier.

Some products ship in multiple boxes. While all multi-box orders leave our warehouse at the same time, occasionally we find the carrier may not deliver all at the same time. The rest of your product shouldn't be far behind but you can always track the rest of your shipment on the carrier's website.

Place your order by selecting the PayPal option.  There you can use your credit card with different billing and shipping addresses.  No PayPal account is needed.

Unfortunately, we only ship to the contiguous United States.

We've made registry simple. Follow this link fast and easy product registration.

If we reduce the product you purchased within 72 hours, please email service@xmarkfitness.com when you receive your delivery and we'll refund the difference back to you.

Please email service@xmarkfitness.com with the SKU and the part number you're requesting or call our support team at 1-800-719-4605. The SKU and part numbers can be found in your owner's manual.

Our hope is you'll be so pleased with the quality of our products that you'll have no reason to request a return. However, we understand there are often extenuating circumstances. For this reason, please see our return policy. Return Policy

We'd love to feature you using your XMARK products in our social media or on our website. Until we have a page setup to submit those, please email your photos to service@xmarkfitness.com.

Be sure sign up to receive emails at the bottom of our home page.